Refund policy

 SHIPPING/REFUND POLICY

Cancelation / Refunds: All cancelations / refund requests must be submitted within 24 hours of a purchase  ( this includes any order adjustments / coupons).

Damaged items: All damaged items must be reported within 15 days of recieving the item.

Returns: Frenchie Friends Brand does accept returns due to most items being made to order. 

Processing time: The time needed to prepare an order may vary. Please allow 7-10 business days to process + 2-3 days to be shipped out.

Mishandled/Missing Shipments: Once an order has been transferred to the shipping carrier, the responsibility of the order being delivered falls on the shipping provider. If you have insurance on your package with priority mail Frenchie Friends Brand is willing assist with filing a claim.

International Shipping: Frenchie Friends Brand ships worldwide. However, Frenchie Friends Brand will not be responsible for paying for customs taxes or duties or fees associated with international orders.